At Horrain Collection, we aim to deliver the best quality products to our valued customers. If you experience any issue with your order, please review our policy below:
🔁 Exchange Policy
We offer exchange only in the following cases:
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Wrong item delivered
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Damaged product received
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Major manufacturing defect
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Missing item in parcel
Exchange Request Time:
You must contact us within 48 hours of receiving your parcel.
Conditions:
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Item must be unused, unstitched (if applicable), and in original condition
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All tags and packaging must be intact
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Parcel opening video is mandatory for claim approval
Once your request is approved, our team will guide you through the exchange procedure.
❌ Return Policy
We do not offer returns for:
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Change of mind
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Liking/disliking the design or fabric
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Minor color differences (due to lighting or screen resolution)
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Incorrect size selection
🚚 Shipping Charges
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Exchange shipping cost will be covered by the customer.
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If the mistake is from our side (wrong/damaged item), we will cover the exchange delivery charges.
📞 How to Request Exchange?
Contact us within 48 hours with:
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Order Number
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Clear images of the product
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Parcel opening video
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Issue details
WhatsApp: 0313 4410481
Our team will respond as soon as possible to assist you.
Thank you for shopping with Horrain Collection 💖